Page 1 of 12
Journal for Studies in Management and Planning
Available at http://internationaljournalofresearch.org/index.php/JSMaP
e-ISSN: 2395-0463
Volume 01 Issue 02
March 2015
Available online: http://internationaljournalofresearch.org/ P a g e | 206
Decision Making Based on Management Information
System and Decision Support System
1- Dr. Şükrü Ada. 2- Dr. Ersin Karaman. 3- Mohsen Ghaffarzadeh
1-Associate Professor of Educational Management; Inspection, Planning, Economy, Ataturk University, Turkey
sukruada@atauni.edu
2-Associate Professor of Management Information Systems, Ataturk University, Turkey
karamanersin@gmail.com
3-PhD Student of Management Information Systems, Ataturk University, Turkey
ghaffarzadeh.1361@gnail.com
Abstract:
Information has become an essential resource
for managing modern organizations. This is so
because today’s business environment is
volatile, dynamic, turbulent and necessitates
the burgeoning demand for accurate, relevant,
complete, timely and economical information
needed to drive the decision-making process
in order to accentuate organizational abilities
to manage opportunities and threat. MIS work
on online mode with an average processing
speed. Generally, it is used by low level
management. Decision support system are
powerful tool that assist corporate executives,
administrators and other senior officials in
making decision regarding the problem.
Management Information Systems is a useful
tool that provided organized and summarized
information in a proper time to decision
makers and enable making accurate decision
for managers in organizations. This paper will
discuss the concept, characteristics, types of
MIS, the MIS model, and in particular it will
highlight the impact and role of MIS on
decision making.
Key words:
Management Information Systems, Decision
Support Systems, Decision-making
1. Introduction
Number of authors has discussed the role of
information system in decision making,
Kostetsky was one of the first authors who
wrote about the relationship between
information systems, system analyst and
decision making in 1966. Management
information system provides knowledge about
the relative position of the organization and
basic forces at work. It provides the right
information needed in decision making
process and help the organizations control,
planning and operational functions to be
carried out effectively (Leonard, 2008).
Furthermore, Ajayi, I. A. and Omirin,
Fadekem investigated the use of management
information systems in decision-making on
long-term planning, short-term planning and
budgeting in the South-West Nigerian
Universities. A stratified random sampling
technique was used to collect data and
conclude that that there was a significant
difference in the use of MIS for decision
making on budgeting between Federal and
State universities in favor of the Federal
universities. The authors recommend that the
MIS units should be adequately financed and
maintained to ensure a free flow of
Page 2 of 12
Journal for Studies in Management and Planning
Available at http://internationaljournalofresearch.org/index.php/JSMaP
e-ISSN: 2395-0463
Volume 01 Issue 02
March 2015
Available online: http://internationaljournalofresearch.org/ P a g e | 207
information and adequate use of MIS in
decision-making on short-term and long-term
planning as well as budgeting. Ali Safari and
Asefeh Asemi have discussed two main
information systems, namely, MIS and DSS,
its characteristics, relations, and connections
of each concept to decision-making process.
Srinivas Nowduri has the same consumption
about the relationship between MIS and
decision making. Decision making process
and its impact on top level management in a
business organization was explained also with
an emphasis on automated decision making.
The study found that the dynamic nature of
MIS makes it difficult for some organizations
to keep up with the principles, strategies,
propositions or even ideas. Barry Chris,
provide added a new conceptual framework
for decision making and information systems
development, same as another authors who
analyzed the role of MIS in decision
making. A framework was developed,
combining an analysis of decision making
within the systems development life cycle, key
models of decision-making and the actors
involved in the process of systems
development. Barry Chris concludes that a
deeper understanding of differing viewpoints
on systems development held by actors and
other phenomena can be illustrated with the
framework. George Huber also draws a
theory of effects of advanced information
technologies on organizational design,
intelligent and decision making, the theory
studied the effects that computer- assisted
communication and decision aiding
technologies have on organizational design
and decision making. Humber focuses on
technology that affects the quality and
timelines of decision making from one side
and from the other side has prompted changes
in organizational design. On the other hand
Felix Alvarado in his study " Complementary
uses of Information Systems in Decision
Making, Planning and Democracy: An
Example in the Education Sector" describes
the ongoing implementation of web
intelligence tools in public education and
other policy sectors in Guatemala. Software
tools were developed for use in business was
adopted for planning and decision making in
public institutions. The study summarizes the
salient aspects of the experience so far of
implementing and expanding what has been
called the “Platform for Integrated Social
Information,” It discusses the issues this
Platform raises as a resource for improved
public decision making, policy analysis and
especially, as a promising but challenging tool
for democracy in the education sector.
However, the world health organization has
introduced a report by who study group it
was about the role of research and information
systems in decision making for the
development of human resource for health, the
study identified a number of problems and
noted causes of these problems such as
inefficient data definition and, lack of relevant
information and poor coordination of available
information on the other hand the study
identified a positive factors that prompt
decision making such as problem awareness
and easy availability of presented
information. The study group emphasized that
strengthening decision making in the
development of human resource of health,
by linking information and research to
decision making and prompting relevant
information requires a coordinated approach.
Information System
Information system are constantly changing
and evolving as technology continue to grow
.Basically we have many types of information
system like management information system
, decision support System , transaction
processing system, expert system .But we
Page 3 of 12
Journal for Studies in Management and Planning
Available at http://internationaljournalofresearch.org/index.php/JSMaP
e-ISSN: 2395-0463
Volume 01 Issue 02
March 2015
Available online: http://internationaljournalofresearch.org/ P a g e | 208
discuss management information system and
decision support system. In Management
information system these system assist
lower level management in problem solving
and making decision ( Manian,2011). They
use the result of transaction processing and
some other information also. It is a set of
information processing functions. It should
handle queries as quilt as they arrive. An
important element of management
information system is database .In decision
support system, they assist higher
management to make long term decisions.
These types of systems handle unstructured or
semi structured decision .A decision is
considered unstructured if there are no clear
procedure for making the decision and if not
all the factor to be considered in the decision
can be readily identified in advance. The
decision support system these are not of
recurring nature. Some recur infrequently or
occur only once. A decision support system
must very flexible .The user should be able to
produce customized reports by giving
particular data and format specific to particular
situations. There are different views in
determining the types of information
systems and their classifications. But in most
categories, with titles such as: (Laudon and
Laudon, 2009)
Transaction Processing System (TPS)
This is also referred to as data processing
system. It performs the essential role of
collecting and processing the daily
transactions of the organization. They serve
at operational levels of the organization.
Examples of transactions include purchase
payroll, reservation, invoices, payments,
shipping, registrations, orders and sales.
Expert System (Specialist) (ES)
This is an extension of the decision support
system. It is a programmed decision-making
information system that captures and
reproduces the knowledge and expertise of
experts and then simulates the thinking or
actions of that expert to help users with less
expertise. These applications are implemented
with Artificial Intelligence (AI) technology.
Artificial intelligence is a computer-based
technology that has the ability to behave like
humans, learn languages and emulate human
expertise and decision-making.
Office Automation System (OAS)
This system supports a wide range of business
activities. Office systems are applications
designed to improve workflow and
communicate among workers regardless of
their physical locations. Typical office system
handles and manages document (through word
processing, desktop publishing,
document imaging and digital filings),
scheduling (through electronic calendars)
and communication (through electronic mail,
voice mail and video conferencing).
Personal and Work Group Information
Systems (WGSS)
Personal information system is the system
designed to meet the needs of a single user
while work group system is designed to meet
the needs of a workgroup and to increase
the productivity of the group.
Management Information System
(MIS)
The Management Information System (MIS)
is a concept of the last decade or two. It
has been understood and described in a
number ways. It is also known as the
Information System, the Information and
Decision System, the Computer- based
information System( Davis & Geist, 2004).
Definition of Management Information
