Page 1 of 21
Journal for Studies in Management and Planning
Available at http://internationaljournalofresearch.org/index.php/JSMaP
e-ISSN: 2395-0463
Volume 01 Issue 03
April 2015
Available online: http://internationaljournalofresearch.org/ P a g e | 442
A Study on the Role of Human Resource Management in
Terms of Employee Perspective
Mr.K.Kartheepan ; Mr.R.Kishokumar
Assistant Lecturer, Department of Management, Faculty of Commerce and Management,
Eastern University, Sri Lanka
(kartheepan95@yahoo.com); (kisho767@gmail.com)
1. INTRODUCTION
Background of the Study
The Human Resource Management
(HRM) deals with managing people within
the organization, there are number of
responsibilities that come with this title of
HRM (Handy, 1999). First of all, the
Human Resource Department is
responsible for hiring members of staff,
this will involve attracting employees,
keeping them in their positions and
ensuring that they perform to expectation.
Besides, the Human Resource Department
also clarifies and sets day to day goals for
the organization. It is responsible for
organization of people in the entire
company and plans for future ventures and
objectives involving people in the
company. Therefore the Role of the
Human Resource Management is derived
from the functions of the Human Resource
Management that are play or practice by
the organization.
In the earliest day servicemen and
Lawyers had a demand for employment as
personnel managers in organizations, be
they in public or private sectors. Over
decades, this scenario has changed
witnessing professionally qualified people
occupying Human Resource positions
owing to the expansion of HR education at
universities and professional institutions in
the country (Dassanayake, 2009).
Generally organization has different type
of Roles and responsibilities and also the
objectives, goals, mission, vision, and
functional activities everything varies from
one organization to another. Based on
these things, every organization must
determined what are they going to do, how
to conduct the day to day activities of the
firm, who is responsible person for each
activities and what are the duties of every
employees, these matters are vary from
one organization to another and some firm
have different department so every
Page 2 of 21
Journal for Studies in Management and Planning
Available at http://internationaljournalofresearch.org/index.php/JSMaP
e-ISSN: 2395-0463
Volume 01 Issue 03
April 2015
Available online: http://internationaljournalofresearch.org/ P a g e | 443
department have different functions and
task.
Therefore the Human Resources managers
have to play different types of Role based
on organizational requirements. Actually
the Roles of HRM depend on the firm
operational activities and functions.
Empirical Gap
A researcher in Sri Lanka has investigates
the Role of HRM in his research of
emerging Role of Human Resource
Management (Dassanayake, 2009). In this
connection the researcher interviewed a
HRM specialist for his research purpose.
According to his statement today HRM
gaining maturity for playing the Role of
business partner, in the earliest period
(1960 to 1980), the Role of HRM revolved
around transactional operations with an
administrative orientation. Then functions
of HRM, i.e. recruitment, selection and
hiring, payroll, discipline, grievance
handling, compliance, record keeping and
employee relations were considered in
isolation. Therefore the Role of HRM vary
from the functions of the HRM because of
the evolution and important of HRM to
business context.
One researcher suggested that there are
several Roles of Human Resource
Management in the organization (Ulrich
and Brokbank 2005). The Role of Human
Resources (HR) function and the practice
of the HRM hugely vary in different types
of organization (Sisson1995). HRM is not
a single homogeneous occupation but it
involves a variety of Roles and activities
that differ from one organization to
another and from one level to another in
the same organization. The Role of HRM
is nonspecific and their status is not fully
recognized rather than the theory of HRM
(Thurley’s, 1981).
Today, we can see, depending on the stage
of development of industries, Sri Lankan
organizations, particularly in corporate
sector, have shown a gradual shift or
transition from personnel to Human
Resource leadership. This shift has now
started earning the recognition for HRM
where hiring right people and developing
them through a planned approach are
considered as the source of competitive
advantage. Though the pace of
transformation is slow, HR departments in
many large organizations have revisited
their Role and reoriented it to be a partner
to business, supporting business goal
achievement (Dassanayake, 2009).
Based on the above empirical evidence,
there is a need to investigate the role of
Page 3 of 21
Journal for Studies in Management and Planning
Available at http://internationaljournalofresearch.org/index.php/JSMaP
e-ISSN: 2395-0463
Volume 01 Issue 03
April 2015
Available online: http://internationaljournalofresearch.org/ P a g e | 444
HRM in these selected commercial banks
of Batticaloa region. Hence, the research
question of this study is:
What is the level of Human
Resource Management Role in
state banks and private banks
from the perspective of employees
and managers?
Research Questions
The Role of HRM comparative research
study offered three important questions to
investigate the current status of Role of
HRM in selected banks sector of
Batticaloa district.
1. What is the level of Human
Resource Management Role in
state banks and private banks from
the perspective of employees?
2. What is the level of Human
Resource Management Role in
state banks and private banks from
the perspective of branch
managers?
3. What are the difference between
state banks and private banks
regarding Role of Human Resource
Management from the perspective
of employees and branch
managers?
Purpose of the Study
The purpose of this study is to investigate
the Role of Human Resources
Management in terms of employee’s and
branch manager’s perspective in the
selected commercial banks of Manmunai
North Divisional Secretariat of Batticaloa
region.
An investigation of the Role of Human
Resources Management in that particular
selected commercial banks and comes to a
conclusion based on formulate hypothesis
regarding the Role of Human Resource
Management . It will leads to a standards
conceptual frame work for Role of Human
Resource Management in the banks sector.
Research Objective
Specifically, this study is intended to
achieve the following objectives:
1. To identify the Role of Human
Resources Management from the
perspective of employee of state
banks and private banks.
2. To identify the Role of Human
Resources Management from the
perspective of branch managers of
state banks and private banks.
3. To identify the difference between
state banks and private banks
regarding Role of Human Resource
Management from the perspective
