Page 1 of 9
Journal for Studies in Management and Planning
Available at https://pen2print.org/index.php/jsmap/
ISSN: 2395-0463
Volume 04 Issue 10
October 2018
Available online: https://pen2print.org/index.php/jsmap/ P a g e | 73
The Effect Of Personality Neuroticism Type On The Employee’s
Work Stress At Pt Pln (Persero) In North Sumatera
1RR. Sasmaya Hati,
2 Eka Danta Jaya Ginting,
3 Gustiarti Leila
1Department of Psychology, Faculty of Psychology
University of Sumatera Utara;
North Sumatra, Indonesia
2Department of Industrial Psychology and Organization, Faculty of Psychology
University of Sumatera Utara;
North Sumatra, Indonesia
3Department of Industrial Psychology and Organization, Faculty of Psychology
University of Sumatera Utara;
North Sumatra, Indonesia
ABSTRACT
This study aims to examine the effect of work environment perception and type of neuroticism
personality on employee work stress at PT PLN (Persero) in North Sumatra, especially in Nias
regency. The research data was obtained through the scale of perception of the work environment,
the scale of the personality type of neuroticism and the work stress scale. The research subjects
were PLN employees in North Sumatra who worked in Nias regency. The number of subjects is 75
people (N = 75) which consists of starting from staff positions to the manager. The collected data is
then processed with ANOVA multiple regression analysis. Based on the major hypothesis
concluded that 68% of the work stress variance experienced by employees of PT PLN (Persero)
North Sumatra region for Nias area was influenced by the perception of the work environment and
the type of neuroticism personality.
Keywords: Perception of Work Environment, Neuroticism Personality Type, Work Stress
Introduction
PT. PLN (Persero) in Nias is divided into two regions, Gunung Sitoli and Teluk Dalam. Each
region has its own PLTD (Diesel Power Plant) unit. Nias Regency consists of approximately 75
employees. The average staff is under 30 years old, freshgraduated, with an average diploma and
strata education. Recruitment was carried out in Jakarta and after being received the new
employees joined OJT (On the Job Training), Pre-service positions, and obtained a placement
decision. Employees in Nias regency get the biggest allowance compared to other regions. With the
existing conditions, employees in Nias regency wanted to leave and move from Nias regency.
From the results of pre-eliminary research conducted in Nias regency, it turned out that from the
questionnaire data, 65% of employees experienced work stress, 10% of employees experienced
Page 2 of 9
Journal for Studies in Management and Planning
Available at https://pen2print.org/index.php/jsmap/
ISSN: 2395-0463
Volume 04 Issue 10
October 2018
Available online: https://pen2print.org/index.php/jsmap/ P a g e | 74
decreased work motivation, 8% of employees had a heavy workload, 5% had problems with
leadership, and 12 % of employees have problems with their work environment.
If employees experience work stress, it will hamper the company's performance. Likewise,
employee perceptions of a poor work environment can make employee productivity decrease
(Sunarto, 2004). Job stress or tension arises as a result of an imbalance between individual
perceptions of work demands faced by individual perceptions of their ability to cope with these
demands (Rice, 1992). Job stress is also related to the environmental situation that is perceived as a
pressure that exceeds the ability and state of one's self to overcome it (Mc. Grath in Candraiah,
2003). In addition to the perception of the work environment, work stress is also strongly
influenced by the type of personality (Robbins, 2014). Personality type that is easy to worry,
anxious, emotional, feeling uncomfortable, lack of adjustment and sadness that has no reason is a
characteristic type of personality neuroticism (Pervin, 2005).
Statement of the problem
What is the effect of the influence of work environment perceptions and the type of neuroticism
personality on the work stress of PT PLN employees in North Sumatra?
Hypothesis
There is a positive influence between the perception of the work environment and personality type
of neuroticism on work stress.
Material and Method
Table 1
Operational definition
Variable Definition Criteria
Perception of Work Environment An assessment and individual response
to the environmental conditions of an
organization or company, both material
and psychological (Gondokusumo,
2001).
(a) wisdom, (b) leadership, (c)
workplace, (d) work tools and (e)
collaboration in groups
(Gondokusumo, 2001).
Neuroticism Personality Type A personality type that describes a
person who has a problem with negative
emotions and becomes unstable (Pervin,
2005).
(a) worry, (b) emotional, (c) feel
uncomfortable, (d) lack of adjustment,
(e) unreasonable sadness. Whereas
individuals with low scores in contrast
to high scores have the following
characteristics: (a) calm, (b) relaxed,
(c) not emotional, (d) comfortable, (e)
steadfast, and (f) satisfied with
themselves ( Pervin, 2005)
Work Stress Sources or work stressors that cause
individual reactions in the form of
physiological, psychological, and
behavioral reactions (Rice, 1992).
Physical aspects: increased heart rate
and blood pressure, adrenaline and
nonadrenaline secretion, stomach
disorders, physical fatigue, death,
onset of cardiovascular disease,
muscle tension, excessive sweating,
skin disorders, headaches, cancer and
sleep disturbances.
Psychological aspects: tension,
anxiety, confusion, and irritability;
feeling frustrated, angry, easy to
forget and upset; emotions that
Page 3 of 9
Journal for Studies in Management and Planning
Available at https://pen2print.org/index.php/jsmap/
ISSN: 2395-0463
Volume 04 Issue 10
October 2018
Available online: https://pen2print.org/index.php/jsmap/ P a g e | 75
become sensitive and hyperactive;
feeling depressed; effective
communication skills are lacking;
withdraw and depression; feeling
isolated and alienated; boredom and
dissatisfaction in work; mental fatigue
and decreased intellectual function;
decreased self-esteem.
Behavioral aspects: lazing and
avoiding work; decreased
performance and productivity;
increased use of alcohol and illegal
drugs; sabotage work; overeating as
an escape that can lead to obesity;
reduce eating as withdrawal behavior
and combine with depression; loss of
appetite and sudden decrease in body
weight; increasing high-risk behavior;
aggressive, brutal, and stealing; a
relationship that is not harmonious
with family and friends; and the
tendency to commit suicide.
The population is employees who work at PT PLN in North Sumatra. The sample involved in this
study were PT PLN employees who were in Nias regency totaling 75 people. The sampling method
used in this study was purposive sampling technique. This is based on the selection of a group of
subjects based on certain traits or traits that are considered to have a close relationship with the
characteristics or traits that have been known before (Hadi, 2000). The data of this study were
obtained by using self report cards in the form of research subjects' personal data fields and scale.
subsequent data processing, processed using the help of a computer program SPSS for Windows
18.0 version.
Result
Table 2
Categorization of Research Variable Data
Variable Value range Category Total
Subject
Precentage
Perception of Work Environment x ≥ 61 Very high 0 0
49 ≤ x < 61 High 4 5,33
37 ≤ x < 49 Moderate 50 66,67
25 ≤ x < 37 Low 19 25,33
x < 25 Very low 2 2,67
Neuroticism Personality Type x ≥ 37 Very high 1 1,33
31 ≤ x < 37 High 35 46,67
25 ≤ x < 31 Moderate 37 49,33
19 ≤ x < 25 Low 2 2,67
x < 19 Very low 0 0
Work Stress x ≥ 37 Very high 13 17,33
31 ≤ x < 37 High 22 29,33
25 ≤ x < 31 Moderate 38 50,67
19 ≤ x < 25 Low 2 2,67
x < 19 Very low 0 0
