Page 1 of 6
Journal for Studies in Management and Planning
Available at
http://edupediapublications.org/journals/index.php/JSMaP/
ISSN: 2395-0463
Volume 03 Issue 08
July 2017
Available online: http://edupediapublications.org/journals/index.php/JSMaP/ P a g e | 239
Leadership and Management Skills for Quality Enhancement
Meenu Chhikara
Assistant Professor(M.Com.,MBA,M.Ed., NET(Commerce and Education) J. C. College of
Education,Assandh,Karnal
E-Mail-meenuchhikara54@gmail.com
ABSTRACT
A leader/manager has not only to show the
way but also to lead the group towards its
final and ultimate goal. In doing this, the
manager leading organization has to set
an example to his followers by applying all
principles and skills in own professional
life which he want to be inculcate among
its subordinates. Management and
Leadership are two sides of a coin, by
reacting of these two quality enhanced on
its peak. It has been rightly said, ”IT DOES
NOT MATTER WHAT A LEADER SAYS,
WRITES,IT IS WHAT HE IS AND WHAT HE
DOES”. It is neither desirable nor possible
to identify the functions to be performed by
a leader.”HIS ROLE IS LIKE AN EVER
FLOWING RIVER, WHICH HAS TO FLOW
EVERY SECOND”. This paper aims to
explore various skills of a leader or
manager to enhance the quality in every
sphere of life.
KEY WORDS- Leadership,
Management, Skills, Quality
Enhancement
INTRODUCTION
As management is an art of getting
things done by the people ,but getting work
done is not an easy task for the
management, there are so many problems
in this process because it is an
orgnisational behaviour that attach the
working of the people. So management
must know why do people act as they do
and try to know what will make them to
give best on the job. The only answer of
these questions is an art of motivation and
motivation can be arised only by an
effective leadership as leadership is the
ability of a manager to induce subordinates
to work with confidence and zeal.
There is a saying-“YOU CAN LEAD A
HORSE TO WATER BUT YOU CANNOT
MAKE HIM TO DRINK”. Likewise it is not
Page 2 of 6
Journal for Studies in Management and Planning
Available at
http://edupediapublications.org/journals/index.php/JSMaP/
ISSN: 2395-0463
Volume 03 Issue 08
July 2017
Available online: http://edupediapublications.org/journals/index.php/JSMaP/ P a g e | 240
the time spent by the employees on the job
which gives result but it is the willingness
with which he does the job which brings
quantity and quality.
HOW LEADERSHIP WORKS
ABILITY * WORK = MANAGEMENT
SITUATION * ATTITUDE = LEADERSHIP
MANAGEMENT * LEADERSHIP = QUALITY
ENHANCEMENT
The person who influences me
most is not he who does great deeds, but
he who makes me feel that I can do great
deeds. Leadership helps the people by
directing them in the right perception-a
very popular story will justify this point.
“There were three workers breaking rocks
at construction site of a temple .Some body
asked one of the worker-“what are you
doing?” He answered-“Don’t you see I am
just breaking the rock?” The other said,”I
am working for Rs.50 per day.” The third
worker replied,”I am proud of the fact that
I am helping to build this temple.” This
story explains that the behaviour of an
individual is result of the way he perceives
the things.Infact,perception is like a beauty
that lies in the eyes of beholden.So
leadership is quality of the chanalise
individuals where by they guide people
and chanalise their activities in an
organized effort.
LEADERSHIP AND MANAGEMENT
SKILLS FOR QUALITY
ENHANCEMENT
“A LEADER SHOULD BE AMONG THE
EMPLOYEES,BUT SHOULD BE ABOVE THE
EMPLOYEES.” The success of leadership in
an enterprise depends upon the qualities of
its leader. If the leader is capable enough to
lead and direct his followers,he can
motivate them to achieve the
targets.So,there are some of the skills of a
leader or manager-
(I) HUMAN SKILLS :- Such
skills require a sense of feeling
for others and capacity to look
at things from others point of
view. It includes-
(1) A human based
leadership.
(2) Perfection in the art of
communication.
Page 3 of 6
Journal for Studies in Management and Planning
Available at
http://edupediapublications.org/journals/index.php/JSMaP/
ISSN: 2395-0463
Volume 03 Issue 08
July 2017
Available online: http://edupediapublications.org/journals/index.php/JSMaP/ P a g e | 241
(3) A sense of
cooperativeness.
(4) Perfection in human
psychology and human
engineering.
(5) Research report and
dissertation writing.
FORMAL PERSONAL
AUTHORITY + CHARACTERSTICS
AND STATUS AND SKILLS
↓
INTERPERSONAL
ROLES AS A
INFORMATIONAL
ROLES AS A
DECISIONAL ROLES
AS A
(I) Figure head of the
Organization.
(II) As a leader.
(III) As a liaison
Officer.
(I) Moniter.
(II) As a disseminator.
(III) As a spokesman of
the organization.
(I) Enterpreneur.
(II) As a disturbance
Handler.
(III) As a resource
Allocator.
HUMAN SKILLS OF A LEADER/MANAGER
(II) TECHNICAL SKILLS:-It refers
to the ability and knowledge to
provide technical guidance and
instructions to subordinates by
having job knowledge and
expertise. It includes-
