Page 1 of 46

Journal for Studies in Management and Planning

Available at http://internationaljournalofresearch.org/index.php/JSMaP

e-ISSN: 2395-0463

Volume 01 Issue 10

November 2015

Available online: http://internationaljournalofresearch.org/ P a g e | 1

An Investigation of Conflict Management

Practices & Methods of Resolutions In

Nekemte College of Teacher Education

Berhanu Tesema Guta (MSc)

NCTE

June, 2015

Table of Contents

Acknowledgment......................................................................................................................................3

List of Tables .............................................................................................................................................4

List Figures ................................................................................................................................................4

Acronyms..................................................................................................................................................5

Abstract.....................................................................................................................................................5

CHAPTER ONE ...............................................................................................................................................6

1. Introduction.........................................................................................................................................6

1.1 Background of the study...........................................................................................................6

1.2 Statement of the problem .........................................................................................................8

1.3 Basic Research Questions ......................................................................................................10

1.4 Objectives of the study .....................................................................................................................10

1.4.1 General objectives..............................................................................................................10

1.4.2 Specific objectives..............................................................................................................10

1.5 Significance of the study.........................................................................................................11

1.6 Scope of the study.....................................................................................................................11

Page 2 of 46

Journal for Studies in Management and Planning

Available at http://internationaljournalofresearch.org/index.php/JSMaP

e-ISSN: 2395-0463

Volume 01 Issue 10

November 2015

Available online: http://internationaljournalofresearch.org/ P a g e | 2

1.6.1 Delimitation .........................................................................................................................11

1.6.2 Limitations of the study...................................................................................................12

1.7 Organization of the study .......................................................................................................12

CHAPTER TWO ......................................................................................................................................13

2. Literature Review .............................................................................................................................13

2.1 Definition and nature of conflict...........................................................................................13

2.2 Views of conflict .........................................................................................................................14

2.3 The conflict process ..................................................................................................................15

2.4 Sources of conflict in organizations.....................................................................................15

2.5 Alternative Dispute Resolution .............................................................................................18

2.6 Conflict perception....................................................................................................................20

CHAPTER THREE .................................................................................................................................21

3. Design and Methodology of the study .......................................................................................21

3.1 Research Method .......................................................................................................................21

3.2 Data collection and sources...................................................................................................21

3.3 Instruments of Data Collection.............................................................................................22

3.4. Sampling Techniques..............................................................................................................22

3.5. Procedure of Data Analysis and Interpretation..............................................................22

CHAPTER FOUR....................................................................................................................................23

4. Data representation, analysis and Interpretation.................................................................23

4.1 Respondents Characteristics .................................................................................................23

4.2 The responses of the respondents........................................................................................25

CHAPTER FIVE......................................................................................................................................36

5.1 Summery ......................................................................................................................................36

5.2 Conclusion.........................................................................................................................................37

Page 3 of 46

Journal for Studies in Management and Planning

Available at http://internationaljournalofresearch.org/index.php/JSMaP

e-ISSN: 2395-0463

Volume 01 Issue 10

November 2015

Available online: http://internationaljournalofresearch.org/ P a g e | 3

5.3 Recommendations .....................................................................................................................39

Bibilography ....................................................................................................................................................

Appendix I .......................................................................................................................................................

Acknowledgment

Heavenly Father, I praise you with unending gratitude, for I am honored in

your eyes and you have been my strength and source during the progression of

this study.

I would like to thank Mr. Tekalign Geleta (ICT expert) for his computer writing

and active participation while distributing the questionnaire to participants of

the study and Mr., Alemu Hafa (MA in social work) for his critical editing and

guidance throughout the entire of the research that made this study fair and

workable.

Many thanks also to Nekemte College of Teacher Education management

group, teachers and supportive staff for their proactive responses to fulfill the

questionnaires and for their commitment and sharing of experiences that

enriched this study.