Main Article Content
Abstract
ATMs are a mean of convenience for the banking customers. ATM ensures quick services with low transaction cost to the customer. in addition to these advantages, there are some problems also connected with ATMs. In order to reduce such problems and to ensure security in ATM transactions, the bank should give complete awareness regarding ATM usage to its customers. This study measures the level of ATM awareness given by SBT and therefore it helps to take corrective actions in future if necessary. The study is conducted to know whether the customers are satisfied in the bank 's ATM services or not, and difficulties faced by them. The data was collected throw questionnaires are analyzed using simple statistical technique of percentage. As per this study majority of the respondents are satisfied in its overall performance regarding ATM facility.