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Abstract
Railway is a life line of our country. Millions of people travelling by train for short and long distances every day. Indian railway have developed and operationalized and institutionalized mechanism for monitoring of
quality and hygiene of catering services through regular inspection at various level. Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) has been set up by the Ministry of Railways, which was incorporated
in 1999 with the basic purpose of hiving off entire catering and tourism activity of the railways to the new Corporation so as to professionalize and upgrade these services with public-private participation. It is an
Indian Railways subsidiary and takes care of the online ticketing, catering, and tourism operations. On 1 April 2015, Indian Railway Catering and Tourism Corporation (IRCTC) created a new national record with