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Abstract
Banking sector has been growing at a very fast pace in this 21st century. With the passage of time various technological changes took place, which have changed the meaning of banking these days. Digital banking is the hot topic now a days . But with the increased change of technology in banking have also increased the risk of security amongst customers. To cope with this situation RBI started BANKING OMBUDSMAN SCHEME 2006. OMBUDMAN is an official appointed to investigate the complaints against maladministration of public authority. The main objective behind the launch of this scheme is to enable complaints of customers regarding the services rendered by the banks.